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“We are delighted to have this opportunity to meet with you and to hear first-hand the DHL story, where you are presently and moving forward as a business. Allianz has been your partner insurer for various years and we are keen to continue and grow our relationship with you over the months and years ahead. Our expertise and focus allows us to fully understand the complexities of your business and the risks you face. We are expertly positioned to support your needs through our dedicated, multi-disciplined, global team of experienced risk consultants, engineers, claims and industry experts. We are committed to creating strategic, long-term partnerships with DHL and McGill to help manage the fast-evolving risks of today and tomorrow, together”

AGCS team

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About Allianz

Allianz Group at a glance

  • With around 150,000 employees worldwide, the Allianz Group serves over 100 mn customers in more than 70 countries.
  • On the insurance side, Allianz is the market leader in the German market and has a strong international presence.
  • In fiscal year 2020 the Allianz Group achieved total revenues of approximately 140 bn euros.
  • Allianz is one of the world‘s largest asset managers, with third-party assets of 1,712 bn euros under management at year end 2019.
Allianz Offices
AGCS Offices
Network Partner Offices

Did you know?

Allianz is the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021-2028

Allianz insures major Hollywood and Bollywood movies, including all 24 James Bond productions

Allianz supports sustainable motor sports by being a partner of the fully electric car racing Formula E Championship

Allianz offers financial solutions to more than 49 million emerging consumers in Africa, Asia and Latin America

Allianz is the leading specialist in space insurance and celebrated its 100th birthday as aviation insurer in 2015

Allianz insured the last three buildings to hold the title of “world’s tallest”: Petronas Towers, Taipei 101 & Burj Khalifa

the Allianz Center for Technology has conducted thousands of crash test since 1980 to improve road safety

Allianz was one of the insurers of the Titanic

Allianz Results

Allianz Group 9M 2021

€110.1b
Total revenues for 9M 2021 increased 5% to €110.1 billion (9M 2020: €104.9 billion).
€9.9b
Operating profit grew by 27.2% to €9.9billion (9M 2020: €7.8 billion).
207%
Solvency II capitalization ratio was at 207% at the end of the third quarter of 2021, compared to 206% at end of the second quarter 2021.

AGCS 9M 2021

€7.424b
AGCS gross premium written decreased year-on-year by €125 million to €7.424 billion (9M 2020: €7.549 billion).
99.3%
The combined ratio for 9M 2021 stands at 99.3% (9M 2020: 112.7%) which is 13.4%-p better than prior year, mainly benefitting from a lower COVID-19 claims volume, offset by significant natural catastrophe losses in Q3 2021; Covid-19 related reserves booked amounted to €37 million compared to €493 million for the same period in 2020. T
€205m
Operating profit of €205million (9M 2020: operating loss of €257million) is €462 million above prior year driven by a significantly lower impact from Covid-19 losses and an overall positive underwriting performance.

AGCS Commentary

  • For Q3 2021, AGCS gross premium written decreased year-on-year by €125 million to €7.424 billion (9M 2020: €7.549 billion). The positive impact from effective rate changes of 20% for renewal business across the portfolio (adjusted for terms and conditions) was offset by selected corrective underwriting actions. Most Lines of Business observed strong momentum on rate improvement, with strongest rate increases in Entertainment, Financial Lines and Property.
  • The combined ratio for 9M 2021 stands at 99.3% (9M 2020: 112.7%), which is 13.4%-p better than prior year, mainly benefitting from a lower COVID-19 claims volume, offset by significant natural catastrophe losses in Q3 2021; Covid-19 related reserves booked amounted to €37 million compared to €493 million for the same period in 2020. The negative impact of large and especially natural catastrophe losses in the current accident year is expected to reduce in fourth quarter. In addition, AGCS’ 2021 reinsurance structure will also help reduce any further impact from large and catastrophe losses
  • AGCS’ 9M 2021 operating profit of €205 million (9M 2020: operating loss of €257million) is €462 million above prior year driven by a significantly lower impact from Covid-19 losses and an overall positive underwriting performance.

AGCS Ratings

AGCS Company
Standard & Poor's
A. M. Best
AGCS SE
AA (April 21)
A+ (Sept 20)
AGCS NA
AA (April 21)
A+ (Sept 20)
ART*
AA- (April 21)
A+ (Sept 20)
AGCS Japan
AA (April 21)
(N/A)
AGCS Re Brazil
(N/A)
A+ (Sept 20)
AGCS South Africa
BB+ global;
zaAAA local (April 21) 
(N/A)

Our pledge to you

  1. Partnership: A trusted, financially strong, stable partner delivering value and expertise to you and your clients, long term.
  2. Excellence: A commitment to put our clients and brokers first through true customer centricity.
  3. Expertise: Deep expertise and insights to create the best client solutions, globally and locally, with 100% integrity.
  4. Results: Helping clients maximise value by unlocking the best of Allianz, from insurance to asset management.
  5. Industry focus: Global industry solutions with people who understand your business and bring you the best of the Allianz world.
  6. Innovation: Working together towards key, relevant goals, including ESG, Green Solutions and ART.
  7. Data and Analytics: Pinpoint partners, maximising data and relationships for the best possible client solutions.
  8. Quality and Compliance: Contract specialised policies and globally-compliant international insurance solutions.
  9. Level Playing Field: Working with our brokers in equal  partnership, prioritising constant communication.
  10. Thought Leadership: Consistently evaluating existing and  emerging risks, loss trends and sharing knowledge.

D&O at a glance

What you can expect from across AGCS

Claims experts: We are there when you need us most. Our 650+ global experts have 10+ years average claims adjusting experience and handle 165,000+ claims per year. Within theClaims team, AGCS has expert lawyers with extensive background in securities class action cases.  AGCS makes average annual claims payments  of over €4billion.

Multinational specialists: 900 dedicated multinational underwriters and 1,500+ multinational service experts are there to build your bespoke global programs.

Dedicated Risk Consultants: Combining industry-knowledge with an average of 10 years of experience, our 260+ global risk consultants from industry backgrounds understand the key risks and challenges you face.

Alternative Risk Transfer: We specialize in helping clients mitigate their most complex, broad-ranging risks by leveraging our expertise in alternative risk transfer and the  global capabilities of the Allianz Group.

Actively growing

  • From smaller and to large size companies with international subsidiaries
  • Offering across all Industries for both private and public companies
  • Primary and excess positions
  • Broad product offering including standalone PTL, EPL, POSI and  Crime solutions

Coverage

  • Directors and Officers

Capacity

Up to EUR 25m

Cautious

  • Standalone POSI
  • SPACs

Contact

Hannah Tindal
Head of D&O RUL
+447385462125
hannah.tindal@allianz.com

Linda Daly
Financial Lines, Commercial D&O
+44 7967 139414
linda.daly@allianz.com

What makes us different?

Our global team of risk experts go the extra mile. We reach beyond traditional solutions, to address your unique risks.

We excel in underwriting

Our profound technical insurance expertise and industry knowledge allow us to provide  you with solutions tailored to your needs.

In underwriting your risks, we stay true to our principles. It ensures we take those vital core competencies which you rely upon further.

The better we are at truly understanding complex risks, the better we can serve you. From harnessing insights from data, developing new forward-looking pricing tools or creating a harmonised global product framework, to practice groups leveraging shared expertise on specific risks or sectors, the goal is to provide market-leading solutions to you.

AGCS Claims at a glance 

Insurance is truly a people business. 

Our claims team is acting at the forefront of AGCS to ensure timely communication, transparency, outstanding service delivery and swift resolution. 

17 Claims Global Practice Groups with the top experts from our global organisation
ensure the settlement of large complex claims, e.g. for cyber, business interruption or class actions. 

650+ experts 

in worldwide locations – focusing exclusively on industrial, corporate and specialty claims 

165,000+ 

claims handled per year 

10+ years 

average claims adjusting experience of our handlers 

€4bn+ 

average annual claims payments 

We are there when you need us most 

Trust and support are the main building blocks of our relationship with you. We are committed to being there when you need us most. 

We strive to operate a “no surprise” culture 

Our claims teams are empowered to make timely decisions that result in fair and transparent claims settlement. Our customers always remain at the forefront of decision-making, and we work together to achieve efficient and beneficial outcomes. 

We work to deal with claims in a fair, fast and effective manner 

Every claims is unique – so is our approach to helping you get back on track as quickly as possible. Our experienced in-house claims team will offer a bespoke solution that meets your needs and expectations – and we will keep you posted on all the developments throughout the process. 

We make the difficult experience easy for you 

Dealing with a loss is stressful enough, and we are there to support you during every step of the way: from straightforward to complex and multinational claims, we recognize that each moment may be a unique opportunity to help you with any claims-related matters. We are proud of our people, their technical expertise and their commitment to helping you navigate any difficult moment with ease.

Allianz Multinational: Global Mindset, local solutions.

Wherever you operate globally, Allianz Multinational is there to secure your future. We’ve been helping our global clients take care of their most valuable assets globally since 1893, and are really proud of partnerships that we’ve built over the last 130 years

Providing risk solutions, expertise and advice tailored specifically to your needs, we are there to help you and your teams navigate the complex risks that impact your business, wherever you are in the world.

One of the largest networks in the industry, covering 200+ territories and 70+ countries with Allianz-owned offices across the globe.

260+ risk engineers averaging 10+ years of industry experience.

Hundreds of dedicated multinational underwriters and service experts building bespoke global programs.

650+ experienced claims adjusters handling thousands of multinational claims every year.

2,500+
Global Programs
21,000+
Local policies
9,500+
Multinational claims handled annually
€4bn+
Annual multinational premium

Global Network

Your business is global – so is the protection that we offer: 

  • We take care of our multinational clients in more than 200 territories. 
  • We benefit from the expansive network of Allianz-owned offices in over 70 countries. 
  • We work with the best-in-class network partners to ensure you get a program matched to your needs. 

Technical Knowledge & Expertise 

Being part of the Allianz Group, we can create bespoke risk programs in collaboration with experts from a wide range of Allianz entities such as: 

  • Euler Hermes: the world’s leading provider of trade-related insurance solutions. 
  • Allianz Global Benefits: providing worldwide employee benefits solutions. 
  • Allianz Partners: offering assistance, travel, automotive and health solutions. 
  • Allianz Global Investors: one of the world’s leading asset managers. 

Dedicated Point of Contact 

Providing easy, consistent service to you globally is our priority. We take a holistic approach to customer service, where a single account view ensures frictionless service: : 

  • All functions of the business come together to support our clients throughout the whole journey. 
  • A dedicated point of contact is there to answer any global or local questions. 

Risk Consulting Services 

Our expansive network includes 260+ engineers, with industry experience and unique expertise spanning: 

  • Technical assessments, loss control programs, loss analysis, business interruption, cyber and more. 
  • Solutions are deployed across key lines of business, to ensure prevention solutions suit your needs. 

Claims 

A claim is the defining moment for our service – the moment when we deliver on our promise. 

Trust and transparency is what our clients value most. We are proud to support them right up to the final resolution. 

Our team of 650+ experienced claims handlers have: 

  • Global experience. 
  • Specific country knowledge. 
  • Unique technical expertise. 

Helping you manage your most complex risks

Building trustful relationships takes time.

For us to become your long-term partner, we are  dedicated to helping you reduce risk exposures and ensure business continuity, regardless of your  geographical location.

Allianz Risk Consulting at a glance:

  • 260+global risk consultants and engineers averaging 10years’ experience.
  • Risk consultants from industry backgrounds with an appreciation of your individual challenges.
  • GlobalExpert Groups (GEG) helmed by industry experts serve our clients in specialized business segments.
  • We strongly believe in the value of trust, collaboration,  flexibility and respect in building life-long relationships.  We’re ready to support you, whenever you need it most.

Focus area:

Our flexibility and capacity to seamlessly service clients  across varied sectors makes for a proficient and customer-centric risk consulting experience across all industry sectors, including:

  • Energy- Petrochemicals, Refining, Offshore
  • Engineering- Construction and Power Utilities including Renewables
  • Liability- Product Liability and Recall
  • Marine- Hull, Cargo and Inland Marine
  • Property
  • Cyber
  • Special & Emerging risks

Allianz Risk Transfer at a glance

What you can expect from across AGCS

Claims experts: We are there when you need us most. Our 650+ global experts have 10+ years average claims adjusting experience and handle 165,000+ claims per year. On average AGCS makes annual claims payments of over €4 billion.

Multinational specialists: 900dedicated multinational  underwriters from the different lines and 1,500+ multinational service experts are there to build your bespoke global programs.

Alternative Risk Transfer: Companies may be able to manage exposures more effectively across multiple lines on a multi-year basis than with the traditional approach of buying individual covers line-by-line each year, probably even more so in a hardening insurance market environment. ART works with a variety of tools and techniques to create bespoke solutions that fit the unique requirements of clients and thus can create truly innovative solutions even for the most complex risk landscape.

Actively growing

  • Multi-year and/or multi-line transactions to address gaps caused by non-availability of traditional cover, e.g.,Commercial Auto, Property, D&O
  • Covers comprising traditional and non-traditional elements
  • Captive Solutions – global fronting and structured risk transfer
  • Virtual Captive Solutions

Coverage

  • Full range of P&C lines of business or a combination thereof,
  • Loss sensitive ‘swing’ solutions with additional and return premiums over multiple years; basket aggregate and stop-loss solutions
  • Global Fronting capability expands across 200+ countries and on a multi-line and multi-year basis, if needed
  • Virtual Captives
  • Transactions up to 5 years tenure
  • Capacity typically Eur 25mn per occurrence, Eur 50mn per annum, but can be higher depending on structure

Restricted

  • Reinsurance for insurance companies
  • Financial risks coverage; e.g. mortgage portfolios, capital relief
  • Credit risks
  • Cyber risks

Allianz Risk Transfer at a glance

What you can expect from across AGCS 

Structured Insurance & CaptiveReinsurance Solutions

Structured insurance programs are tailored solutions, designed to respond to a client’s particular risk management needs. The multi-year and/or multi-line nature of these solutions means the client is able to manage the volatility emanating from partially retained risks efficiently over longer periods. These programs often include profit sharing elements and can also include risks for which traditional insurance is unavailable and/or emerging risks.

Basket aggregate solutions/ Virtual captives

Tailored solution designed to provide stop loss protection excess of an aggregated attachment for retentions across multiple lines of business. Once combined losses within the retentions exceed the basket aggregate attachment, ART pays the difference up to the basket limit. Basket aggregates work well for clients who have, or are considering, sizeable retentions and deductibles for multiple lines. It can also function as a stepping stone for clients who are considering captive formation but are not ready to commit time and capital.

Integrated Solutions

Customized solutions provided on a multi-line basis designed to replace, bundle or complement a client’s existing mono-line program. A key feature is that we can offer a stable premium over a multi-year period in return for a stretched aggregate limit across all risks. Flexible integrated capacity can be utilized at different attachment points depending on client needs and locks in cover over the program term.

Global fronting/captive fronting

ARTCaptive Fronting draws on our considerable experience in insurance program design and management to deliver a range of global fronting solutions. From coordinated standalone local placements to fully integrated InternationalInsurance Programs, we adopt a modular approach to program design to ensure our captive clients are fully covered wherever their business takes them. Our extensive global network comprising Allianz offices and carefully selected partners offers a wealth of underwriting, risk management, policy servicing and claims expertise in 200+ countries and territories. Together we deliver maximum peace of mind in the most flexible, cost-effective and efficient way – and global service excellence backed by the established strength and stability of the Allianz Group.

Need innovative risk management solutions? Our Alternative Risk Transfer  team can help.
  • I am struggling with increased premiums, contracting capacities and conditions even through my loss experience is good? Are there alternative options that addresses these issues?
  • Our business faces multi jurisdictional issues. How do we  manage these complex risks?
  • We have an ambitious growth strategy, both with regards to size and product development. How do we manage the risks of expansion and supply chain management?
  • How do we include non traditional risks in our insurance  program?
  • Our captive retains a large portion of risk. How can we  manage the increased exposure?
  • A captive is not an option for us, but we have to self-retain more risks. How can we approach the benefits of alternative risk transfer?

DHL account team

Stefania Davi-Greer
Stefania Davi-Greer
Regional Head of Financial Lines
United Kingdom
United Kingdom
Management
Stefania Davi-Greer
Financial Lines
Hannah Tindal
Hannah Tindal
Head of D&O RUL
United Kingdom
United Kingdom
Management
Hannah Tindal
Financial Lines
Hajar Bousfiha
Hajar Bousfiha
Key Account Manager
United Kingdom
United Kingdom
Management
Hajar Bousfiha
Distribution
Kevin Hegel
Kevin Hegel
Regional Head of Client Services and Multinational Regional Unit London and Nordics
United Kingdom
United Kingdom
Management
Kevin Hegel
Multinational
John Warton
John Warton
Regional Head of ARC
United Kingdom
United Kingdom
Management
John Warton
Allianz Risk Consulting
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