SSE Renewables Proposal 2022
Dear James,
Many thanks for the opportunity to meet you and present our Allianz offering on the Primary General Liability to SSE Renewables and McGill & Partners. My team and I are committed to support you in your risk management journey, working alongside McGill & Partners, by delivering the best of Allianz to you.
AGCS has a reputation built upon technical underwriting ability, as well as claims, multinational, risk consulting and client services. We understand the business of risk, and more importantly we understand your risk. This document is giving you an update on AGCS today detailing claims, multinational and risk consulting offering to SSE Renewables. You should have received our liability indication and we are happy to address any questions you might have. We are looking forward to discussing this with you in more detail.
Danny Turner ACII
Key Account Manager
About Allianz
Allianz Group at a glance
- With around 150,000 employees worldwide, the Allianz Group serves over 100 mn customers in more than 70 countries.
- On the insurance side, Allianz is the market leader in the German market and has a strong international presence.
- In fiscal year 2020 the Allianz Group achieved total revenues of approximately 140 bn euros.
- Allianz is one of the world‘s largest asset managers, with third-party assets of 1,712 bn euros under management at year end 2019.
Did you know?
Allianz is the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021-2028
Allianz insures major Hollywood and Bollywood movies, including all 24 James Bond productions
Allianz supports sustainable motor sports by being a partner of the fully electric car racing Formula E Championship
Allianz offers financial solutions to more than 49 million emerging consumers in Africa, Asia and Latin America
Allianz is the leading specialist in space insurance and celebrated its 100th birthday as aviation insurer in 2015
Allianz insured the last three buildings to hold the title of “world’s tallest”: Petronas Towers, Taipei 101 & Burj Khalifa
the Allianz Center for Technology has conducted thousands of crash test since 1980 to improve road safety
Allianz was one of the insurers of the Titanic
Allianz Results
Allianz Group 12M 2022
AGCS 12M 2022
Allianz Commercial Commentary
Allianz Ratings
zaAAA local
(October 2022)
Our pledge to you
- Partnership: A trusted, financially strong, stable partner delivering value and expertise to you and your clients, long term.
- Excellence: A commitment to put our clients and brokers first through true customer centricity.
- Expertise: Deep expertise and insights to create the best client solutions, globally and locally, with 100% integrity.
- Results: Helping clients maximise value by unlocking the best of Allianz, from insurance to asset management.
- Industry focus: Global industry solutions with people who understand your business and bring you the best of the Allianz world.
- Innovation: Working together towards key, relevant goals, including ESG, Green Solutions and ART.
- Data and Analytics: Pinpoint partners, maximising data and relationships for the best possible client solutions.
- Quality and Compliance: Contract specialised policies and globally-compliant international insurance solutions.
- Level Playing Field: Working with our brokers in equal partnership, prioritising constant communication.
- Thought Leadership: Consistently evaluating existing and emerging risks, loss trends and sharing knowledge.
What makes us different?
We reach beyond traditional solutions, to address your unique risks.
SSE Renewables' client Team
Multinational
What makes us different?
We believe in having an open dialogue with you and McGill & Partners to find the right solution for your insurance needs. We commit to continue to build our robust and transparent tripartite relationship and will deliver on our promise.
Your dedicated Key Account Manager (KAM), Danny Turner, will ensure effective service delivery to SSE Renewables via a single point of access to Allianz resources. He will ensure an integrated approach, from underwriting, to claims, to multinational and risk consulting.
Allianz Multinational:
Global mindset, local solutions.
Wherever you operate globally, Allianz Multinational is there to secure your future. We’ve been helping our global clients take care of their most valuable assets globally since 1893, and are really proud of partnerships that we’ve built over the last 130 years.
Providing risk solutions, expertise and advice tailored specifically to your needs, we are there to help you and your teams navigate the complex risks that impact your business, wherever you are in the world.
One of the largest networks in the industry, covering 200+ territories and 70+ countries with Allianz- owned offices across the globe
Dedicated multinational underwriters and service experts building bespoke global programs
260+ risk engineers averaging 10+ years of industry experience
650+ experienced claims adjusters handling thousands of multinational claims every year
Transition plan and team
We have a Global Client Services Team with 29 people who implement global programmes, there will be a dedicated client service technician person responsible for the full end-to-end implementation, a Regional Market Practice Leader for regular broker and client engagement, and a Regional Network Practice Leader to ensure efficient network performance management.
Escalation Procedure:
Within the above process when items are not progressing as they should be, they will be escalated within the AGCS Implementation Team in liaison with SSE and McGill to resolve the issue. Senior Management will monitor activity and will become involved where necessary.
Additionally we have improved this process in the past year following client & broker feedback by introducing a new escalation and performance management process focusing on Prevention, Mitigation, and Treatment of issues:
1. Prevention
- Manage portfolio using Foundry:
- Top accounts KPI tracking
- Renewals v. new business
- Clarify clients requirements
- Ensure you have the right network contact
2. Mitigation
- Regular contact with network partners of top accounts to ensure performance
- Regular local legislation check in AZ Multinational Knowledge Pool
3. Treatment
- Escalate to AZ Multinational Knowledge Pool contact incl. Network Manager
- Call contact
- When sending an e-mail, adjust subject accordingly
- Local AZ management may be involved for top accounts
Territories as part of the Global Programme:
Japan - Cash before cover, local wet signature required on proposal as part of acceptance then policy can be issued.
USA - Local broker required, binding instruction needed from local broker
Poland - Know your Client (KYC), Tax Information
Denmark
These dates and deadlines are key guidelines only in respect of the implementation of the local policies and this does not encompass other deadlines and dates applicable to the Master Policy.
Milestone Slippage
For the implementation of any renewal program to ACGS, these Milestones are achievable but challenging. Any slippage in attaining of the early Milestones would produce a similar slippage in future Milestones.
Fortnightly calls with post inception Stewardship meeting
Fortnightly trackers/calls with McGill until the programme and up and running to discuss and address any outstanding matters.
Post inception stewardship meeting to ensure SSE is happy with overall service.
It is important to note that the target policy issuance date is Client Inception Date, however each of the parties should deliver all information on time and we have counted in some safeguard dates in the case of delays from client or broker.
AGCS Claims at a glance
Insurance is truly a people business.
Our claims team is acting at the forefront of AGCS to ensure timely communication, transparency, outstanding service delivery and swift resolution.
17 Claims Global Practice Groups with the top experts from our global organisation ensure the settlement of large complex claims, e.g. for cyber, business interruption or class actions.
650+ experts
in worldwide locations focusing exclusively on industrial, corporate and specialty claims
10+ years
average claims adjusting experience of our handlers
165,000+
claims handled per year
€4bn+
average annual claims payments
We are there when you need us most
Trust and support are the main building blocks of our relationship with you. We are committed to being there when you need us most.
We strive to operate a “no surprise” culture
Our claims teams are empowered to make timely decisions that result in fair and transparent claims settlement. Our customers always remain at the forefront of decision-making, and we work together to achieve efficient and beneficial outcomes.
We work to deal with claims in a fair, fast and effective manner
Every claims is unique – so is our approach to helping you get back on track as quickly as possible. Our experienced in-house claims team will offer a bespoke solution that meets your needs and expectations – and we will keep you posted on all the developments throughout the process.
We make the difficult experience easy for you
Dealing with a loss is stressful enough, and we are there to support you during every step of the way: from straightforward to complex and multinational claims, we recognize that each moment may be a unique opportunity to help you with any claims-related matters. We are proud of our people, their technical expertise and their commitment to helping you navigate any difficult moment with ease.
We excel in underwriting
Our profound technical insurance expertise and industry knowledge allow us to provide you with solutions tailored to your needs.
In underwriting your risks, we stay true to our principles. It ensures we take those vital core competencies which you rely upon further.
The better we are at truly understanding complex risks, the better we can serve you. From harnessing insights from data, developing new forward-looking pricing tools or creating a harmonised global product framework, to practice groups leveraging shared expertise on specific risks or sectors, the goal is to provide market-leading solutions to you.
Why Allianz Risk Consulting?
- Global Network - We are a global network of over 100 property Engineers with coverage in all territories
- Flexibility of Approach - We are a truly consultative engineering service, offering innovative solutions to our clients often complex problems
- Flexibility of Codes - Engineering programmes delivered to NFPA codes, local codes or clients individual – loss prevention standards
- Sector Expertise - Vast global experience in numerous industries built up over many years
- Successful Transition - Many examples of successful client transitions to ARC from other insurers and loss control providers
- Strategic advice & solutions - ARC play a proactive client partnership role in focusing the programme and working with stakeholders to share knowledge and experience to all parties’ mutual benefit
- Long term relationship - ARC desire a long term relationship built on mutual trust and support. We have many examples of successful partnerships with our clients embedded over many years. References are available where required
- Risk management services - A variety of risk management services are available to be tailored to suit client requirements
- Quality and Consistency - Property engineers are Allianz certified and comply with company practices and procedures
Specialist Risk Resources and Services
The Account Engineer will explain, guide and advise on which specialist resources will compliment and add value to your existing loss prevention programme. We recognise that one size will not fit all and our goal is to work in partnership with you to maximise the improvement and impact on your risk profile of our tailored risk solutions to support your business objectives.
Examples of risk management tools available include:
- Using the AGCSonline, our clients can, amongst other things, access information regarding their loss control programmes in real time, download reports, update recommendations & notify us of impairments to fire systems
- Allianz AlertZ will automatically send out risk information and newsletters featuring risk bulletins, technical documents, lessons learned and other risk advice and publications
- Cyber risk has proven to be of increasing concern to our client’s and whilst hacking of IT for data and finance grab the headlines, there are exposures to IT systems running production equipment. ARC has employed a Cyber Risk Consultant to assist clients who may have concerns in this area
- Whilst the Account Engineering function will offer an overview of the business interruption potential at account level, and the effects on any linked locations, a more in depth study can be undertaken looking at the policies and procedures in place for Supply Chain Risk Management applying technics such as the European Foundation for Quality Management
- ARCFlex a more focussed client centric approach to risk consulting eliminating the need for repeat survey work
- The Allianz Property Risk Management Charter aids client’s to embed prudent Human Element practices and procedures throughout their organisation
Environmental, Social and Governance (ESG)
Background
- ESG Board composed of Allianz SE Board Members responsible for the Group ESG strategy
- ESG Center of Competence (CoC) in Allianz Global Corporate & Specialty established in January 2014, responsible for Allianz‘ P/C business globally
- ESG is embedded in the global governance framework via Standards & Policies and core insurance processes (Underwriting, Risk Management) supported by a dedicated ESG desk (as part of the ESG CoC) and Communication
1.5°C Aligned Investment Portfolio
Proprietary investment portfolio committed to net-zero emissions by 2050, in line with 1.5°C (UN AOA, SBTi)
Coal Exit for Insurance and Investments
Bringing coal exposure of insurance and investment lines of business to 0% by 2040 latest
Renewable Energy in our Operations
Commitment to source 100% renewable electricity by 2023, reduction of operational emissions along 1.5°C pathway.
We hope to continue as your partner of choice and look forward to discussing our proposal with you. Thank you.
