We are delighted to have this opportunity to quote Pandora. Allianz is your partner insurer on the Cyber excess as well as D&O excess and we are keen to continue and grow our relationship with you over the months and years ahead. Our expertise and focus in this sector allows us to fully understand the complexities of your business and the risks you face and we have more details in this pack.
We are expertly positioned to support your needs through our dedicated, multi-disciplined, global team of experienced risk consultants, engineers, claims and industry experts. We are committed to creating strategic, long-term parterships with Pandora and AON to help manage the fast-evolving risks of today and tomorrow.
Christian Bendtsen
Key Account Manager
About Allianz
Allianz Group at a glance
- With around 150,000 employees worldwide, the Allianz Group serves over 100 mn customers in more than 70 countries.
- On the insurance side, Allianz is the market leader in the German market and has a strong international presence.
- In fiscal year 2020 the Allianz Group achieved total revenues of approximately 140 bn euros.
- Allianz is one of the world‘s largest asset managers, with third-party assets of 1,712 bn euros under management at year end 2019.
Did you know?
Allianz is the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021-2028
Allianz insures major Hollywood and Bollywood movies, including all 24 James Bond productions
Allianz supports sustainable motor sports by being a partner of the fully electric car racing Formula E Championship
Allianz offers financial solutions to more than 49 million emerging consumers in Africa, Asia and Latin America
Allianz is the leading specialist in space insurance and celebrated its 100th birthday as aviation insurer in 2015
Allianz insured the last three buildings to hold the title of “world’s tallest”: Petronas Towers, Taipei 101 & Burj Khalifa
the Allianz Center for Technology has conducted thousands of crash test since 1980 to improve road safety
Allianz was one of the insurers of the Titanic
Allianz Results
Allianz Group 12M 2022
AGCS 12M 2022
Allianz Commercial Commentary
Allianz Ratings
zaAAA local
(October 2022)
Our pledge to you
- Partnership: A trusted, financially strong, stable partner delivering value and expertise to you and your clients, long term.
- Excellence: A commitment to put our clients and brokers first through true customer centricity.
- Expertise: Deep expertise and insights to create the best client solutions, globally and locally, with 100% integrity.
- Results: Helping clients maximise value by unlocking the best of Allianz, from insurance to asset management.
- Industry focus: Global industry solutions with people who understand your business and bring you the best of the Allianz world.
- Innovation: Working together towards key, relevant goals, including ESG, Green Solutions and ART.
- Data and Analytics: Pinpoint partners, maximising data and relationships for the best possible client solutions.
- Quality and Compliance: Contract specialised policies and globally-compliant international insurance solutions.
- Level Playing Field: Working with our brokers in equal partnership, prioritising constant communication.
- Thought Leadership: Consistently evaluating existing and emerging risks, loss trends and sharing knowledge.
The Pandora Team
We believe in having an open dialogue with you and AON to find the right solution for your need. We commit to continue to build our robust and transparent tripartite relationship and will deliver on our promise.
Your dedicated Key Account Manager (KAM) Christian Bendtsen, will ensure effective service delivery to Pandora via a single point of access to Allianz resources. He will ensure an integrated approach from underwriting to claims to risk engineering.
Christian will oversee the following:
- Coordination of the Allianz service via the KAM role but in close liaison with all of the client team – this provides a structured approach to ensuring client feedback which helps ensure rapid responses to any issues which may arise
- Monitoring all aspects of the Allianz service in respect of the client and taking action to resolve any issues without delay
- Arranging account review meetings with a structured agenda to cover all aspects of the Allianz and Pandora relationship, including mid-term review, pre-renewal and post-renewal reviews
- Representing the client’s interests within Allianz to ensure that service improvements are made where necessary and delivering access to the wider resources of Allianz through one person – as and when required
- The KAM is responsible for ensuring that they develop a close understanding of the client’s business environment
- Liaison with client/broker and Allianz claims on any major losses
As stated below we would like to continue the regular engagement with Pandora, both formally and non-formally. We suggest we do the following:
- We encourage quarterly stewardship meetings with Pandora and AON. In addition to standing items (for example – risk consulting, claims, etc.), we will provide updates on matters such as emerging risks, new solutions and support evolution. We would like to have at least two dedicated risk consulting stewardship meetings per year
- Ad Hoc meetings - we will bring the relevant experts and respond in real time to urgent requests
- C Suite level engagement - customer centricity is one of the key pillars underpinning the Allianz Groups
- Regularly we invite our clients to meet with subject matter experts to learn about insurance and risk management developments, new products and other topics
- Claims scenario testing is an opportunity to meet and discuss potential stress points to ensure the wording response is as expected.
- Regular engagement on a non-formal basis too!
Bespoke business solutions for your unique risks
You are our priority. Your approach, your needs, your risks. That’s why we personally take the time to understand your business, and propose the best solution to support your success.
Alternative Risk Transfer
Financial Lines
Liability
Property
Allianz Commercial Claims at a glance
Insurance is truly a people business.
Our claims team is acting at the forefront of Allianz Commercial to ensure timely communication, transparency, outstanding service delivery and swift resolution.
17 Claims Global Practice Groups with the top experts from our global organisation ensure the settlement of large complex claims, e.g. for cyber, business interruption or class actions.
650+ experts
in worldwide locations focusing exclusively on industrial, corporate and specialty claims
10+ years
average claims adjusting experience of our handlers
165,000+
claims handled per year
€4bn+
average annual claims payments
Why Allianz Risk Consulting?
- Global Network - We are a global network of over 100 property Engineers with coverage in all territories
- Flexibility of Approach - We are a truly consultative engineering service, offering innovative solutions to our clients often complex problems
- Flexibility of Codes - Engineering programmes delivered to NFPA codes, local codes or clients individual – loss prevention standards
- Sector Expertise - Vast global experience in numerous industries built up over many years
- Successful Transition - Many examples of successful client transitions to ARC from other insurers and loss control providers
- Strategic advice & solutions - ARC play a proactive client partnership role in focusing the programme and working with stakeholders to share knowledge and experience to all parties’ mutual benefit
- Long term relationship - ARC desire a long term relationship built on mutual trust and support. We have many examples of successful partnerships with our clients embedded over many years. References are available where required
- Risk management services - A variety of risk management services are available to be tailored to suit client requirements
- Quality and Consistency - Property engineers are Allianz certified and comply with company practices and procedures
Allianz Risk Consulting Property offers our clients comprehensive risk engineering and the key services include:
- Site surveys for property, business interruption and construction
- Reviews of loss control management programs
- Business Interruption analysis
- Business Continuity Management
- Technical training and knowledge transfer
- Plan & project reviews
- Testing & commissioning of fire protection systems
- Fire protection impairment management
- Loss investigation surveys
Specialist Risk Resources and Services
The Account Engineer will explain, guide and advise on which specialist resources will compliment and add value to your existing loss prevention programme. We recognise that one size will not fit all and our goal is to work in partnership with you to maximise the improvement and impact on your risk profile of our tailored risk solutions to support your business objectives.
Examples of risk management tools available include:
- Using the AGCSonline, our clients can, amongst other things, access information regarding their loss control programmes in real time, download reports, update recommendations & notify us of impairments to fire systems
- Allianz AlertZ will automatically send out risk information and newsletters featuring risk bulletins, technical documents, lessons learned and other risk advice and publications
- Cyber risk has proven to be of increasing concern to our client’s and whilst hacking of IT for data and finance grab the headlines, there are exposures to IT systems running production equipment. ARC has employed a Cyber Risk Consultant to assist clients who may have concerns in this area
- Whilst the Account Engineering function will offer an overview of the business interruption potential at account level, and the effects on any linked locations, a more in depth study can be undertaken looking at the policies and procedures in place for Supply Chain Risk Management applying technics such as the European Foundation for Quality Management
- ARCFlex a more focussed client centric approach to risk consulting eliminating the need for repeat survey work
- The Allianz Property Risk Management Charter aids client’s to embed prudent Human Element practices and procedures throughout their organisation
Environmental, Social and Governance (ESG)
Background
- ESG Board composed of Allianz SE Board Members responsible for the Group ESG strategy
- ESG Center of Competence (CoC) in Allianz Global Corporate & Specialty established in January 2014, responsible for Allianz‘ P/C business globally
- ESG is embedded in the global governance framework via Standards & Policies and core insurance processes (Underwriting, Risk Management) supported by a dedicated ESG desk (as part of the ESG CoC) and Communication
1.5°C Aligned Investment Portfolio
Proprietary investment portfolio committed to net-zero emissions by 2050, in line with 1.5°C (UN AOA, SBTi)
Coal Exit for Insurance and Investments
Bringing coal exposure of insurance and investment lines of business to 0% by 2040 latest
Renewable Energy in our Operations
Commitment to source 100% renewable electricity by 2023, reduction of operational emissions along 1.5°C pathway.
