Key Focus areas

• Terms
• Servicing
• Flexibility
• Future Proofing
• Partnership

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Account Management

Stewardship meetings will be required with Marsh and Compass. Attendees from the selected insurer should include relationship manager, underwriter(s), claims and key servicing team members. Meetings will focus on areas for continuous improvement, advice from insurer and development of the relationship in general.

Ad hoc meetings and discussions will be required as and when circumstances dictate.

The selected insurer must be able to respond quickly where there are urgent requests, including amendments to, and the provision of, certificates.

Supported by the team detailed in our response to Question 1, Allianz will support weekly tracker meetings to ensure key actions for the program are being managed both prior to and at the point of policy inception. Considerations to include:

• local policy status updates to include wording and issuance
• claims management updates (if required) – to include discussions on protocols and ensuring all relevant stakeholders are made aware of processes moving forward
• training and setup of Allianz’s online MyAllianzCommercial platform
• An opportunity to raise any service queries, certification requests etc.

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Q1. Please include details of your proposed team structure, including underwriters, network management, claims colleagues, captive management and any other key personnel. Please identify each of their key roles and responsibilities

Please see contacts listed here

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Claims Management

Q8. Please confirm how you intend to meet the claims handling and reporting requirements. Include full consideration of:

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a. the US claims handling, decision making, interaction between the UK (controlling) and US teams and communication processes, large losses, commercial considerations / declinatures / flagging.

We collaborate closely with our US colleagues, assigning a designated US claims adjuster to work alongside a UK Senior Claims Adjuster. Both teams use the same system, enabling instant notification of US claims to the UK handler. The US adjuster can make decisions up to the local policy limit, but any proposed declinature MUST be approved by the UK team to check for any Difference in Conditions. Claims over 1M USD require input from the Global Practice Group Leader and the UK team. We prioritise trust and transparency, adopting a pragmatic approach to claims and maintaining a 'no surprise' culture. For major losses with coverage issues, we promptly highlight concerns to address internal reporting needs early.

Our claims offering is bespoke so we can tailor the frequency of our claims review meetings, loss run reporting, captive reporting and anything else required. We can be entirely flexible with suppliers to ensure Compass get the best possible service from lawyers or other vendors.

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b. DIC/DIL arrangements around underlying policies, local policies or where coverage sits contingent.

Where a DIC/DIL claim arises, the master policy would take over handling the aspect of the claim not covered by the local policy. Our claims handlers in the UK are highly experienced in handling global claims. Where that claim is over 1M USD, the Global Practice Group head will also play a role which ensures we have consistency in our technical expertise globally.

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Q9. Please advise how claims data will be made available, consistently, and how regularly. Highlight any information technology platforms that would be made available.

We would suggest that Compass be onboarded to our online portal - myallianzcommercial where live financial information of large claims will be able to be seen. For the claims within the captive retention and the SIR, there will be a slight delay so the most up to date information will be held by Sedgwicks. Allianz work closely with Sedgwicks on other programmes to report data on a regular basis (monthly,quarterly) to ensure the data fields are aligned to the insureds specification and can report together with them to ensure accuracy of data.

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Risk Management

Q10. Please provide details/suggestions for any risk management – self delivered or provision of bursary – that would add value to Compass.

Allianz very much support work that will aid visibility and mitigation of risks for our clients. We have an excellent risk engineering team who can support a lot of these initiatives and would work alongside Compass Group to deliver services that benefit all parties. We would be open to arranging these discussions soon after inception (if successful) and formalise a proposal of support options.

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Network Management

Q11. Please confirm that you can meet the policy issuance requirements as detailed in ‘Section Eleven’ of the Submission.

Attached is our Multinational Value Proposition which replicates the cover that has been requested. I do not see any issues with the desired Multinational framework that has been requested and agree with their approach.

Q12. Please provide details of any standard service levels that you have in place with any local fronting partners (relevant to the countries in which Compass operates) relating to local policy issuance, collection of premiums, issuance of local certification, etc.

Attached is our Multinational Value Proposition which details our SLA’s with our company owned network and network partners. We can work with Compass & Marsh if there are specific certificate requests and this also links in with the suggested timeline that I have prepared for them. One of the advantages of dealing with our network is that we do not require reinsurance documentation to be finalised before submitting our formal requests. This saves huge time on policy issuance whilst most of our competitors seek to finalise documentation thus delaying policy issuance and overall service/client satisfaction.